Question 1

How quickly can you fix my remote problems?

Accepted Answer

Most remote control issues can be resolved within a single service visit, typically lasting 30-60 minutes. Common problems like dead batteries, signal interference, or programming issues are quick fixes. If your remote needs replacement, our technicians carry a variety of compatible remotes in their service vehicles for immediate installation.

For more complex issues involving the opener's receiver or antenna, diagnosis and repair can usually be completed the same day. We offer emergency service if your remote failure has left your vehicle stuck in or out of the garage. Call us at (315) 873-1614 and we'll dispatch our rapid response team as soon as possible.

Question 2

What causes remote problems in garage doors?

Accepted Answer

Remote control problems typically stem from several common causes including battery issues, signal interference from LED bulbs or nearby electronics, range reduction due to antenna damage, programming loss from power surges, physical damage, or opener receiver failure.

If your remote suddenly stops working, try fresh batteries first. If that doesn't help, give us a call for a quick diagnosis. Our technicians service all major opener brands and carry replacement parts.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, and we offer several flexible financing options including 0% interest financing for 12-18 months on installations over $2,000, low monthly payment plans over 24-60 months, same-day approval, and no prepayment penalties.

Our financing programs cover the full project cost including the door, opener, hardware, and professional installation. Many customers find that the monthly payment is offset by energy savings from a new insulated door.

Question 4

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours. Simple same-size replacements take 3-4 hours, new construction or size changes take 4-6 hours, adding a new opener adds 1-2 hours, and multiple doors add 2-3 hours each.

Our technicians arrive prepared with all necessary parts and tools, minimizing delays. We protect your driveway and garage floor, clean up thoroughly, and walk you through operation and maintenance before leaving.

Question 5

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with comprehensive warranty coverage: 2-year labor warranty on all installation and repair work, 3-5 year spring warranty depending on cycle rating, manufacturer's warranty on openers (typically 5-10 years), and manufacturer's warranty on door panels (typically 10-15 years).

We also offer a 100% satisfaction guarantee — not happy with our work? We'll make it right or refund your money.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes! Our technicians are trained and experienced with all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and Haas Door, plus opener brands like LiftMaster, Chamberlain, Genie, Craftsman, and more.

We maintain an extensive parts inventory for common repairs across all brands. Our goal is to extend the life of your existing equipment whenever possible, recommending replacement only when repair is no longer cost-effective.

Question 7

What should I do if my garage door won't open or close?

Accepted Answer

First, check the basics: make sure the opener is plugged in, check your circuit breaker, look for blinking lights on the opener, and verify the door isn't locked. Test the wall button — if it works but the remote doesn't, you likely have a remote issue. Check safety sensors for obstructions, dirty lenses, or sun glare.

If you need to get your car out, pull the emergency release cord and lift the door manually. For safety issues like broken springs, off-track doors, or loose cables, stop using the door and call us immediately for emergency service.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. Annual maintenance should include safety system testing, spring tension adjustment, hardware tightening, lubrication, track alignment, weather seal inspection, and balance testing.

Between professional visits, test safety reversal monthly, lubricate rollers quarterly, and watch for unusual noises or movements. Regular maintenance customers save an average of 40% on repairs compared to those who skip regular service.

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